TERMS AND CONDITIONS

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern our relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘us’ or ‘we’ refers to the owner of the website. The term ‘you’ refers to the user or viewer of our website.

1. The content of the pages of this website is for your general information and use only. It is subject to change without notice.

2. This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, some personal information may be stored by us for use by third parties.

3. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

4. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

5. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

6. All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.

7. Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.

8. From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

9. Your use of this website and any dispute arising out of such use of the website is subject to the laws of Thailand.

Responsibility of The Elephant Sanctuary:

• The Elephant Sanctuary is responsible for ensuring the safety and welfare of all guests and animals during the activities.
• The Elephant Sanctuary reserves the right to refuse entry to any guest who fails to comply with the rules and regulations.

Activities:

• All activities are conducted in accordance with animal welfare guidelines and Thai law.
• Guests are responsible for their own safety and must follow the instructions of the staff at all times.
• The Elephant Sanctuary is not responsible for any injury, loss or damage to personal property during the activities.
• Guests must disclose any medical conditions or disabilities that may affect their participation in the activities.

Program Changes

If there are any unforeseen circumstances or changes that may affect the tour program, The Elephant Sanctuary will make every effort to notify the guests as soon as possible. In such cases, guests will be given the option to reschedule or receive a full refund. However, The Elephant Sanctuary reserves the right to make changes to the tour program due to weather conditions or other factors beyond its control.

Payment

Payment for the tours can be made via credit card or cash on the day of the tour. A deposit may be required for group bookings or during peak season, and this will be communicated to you at the time of booking. In the event of cancellation or no-show, deposits are non-refundable. The remaining balance for your tour can be paid on the day of your visit. We reserve the right to refuse service to anyone who fails to make payment or to anyone who is deemed a risk to the safety and wellbeing of our staff or animals.

Cancellation Policy:

Cancellation by the Guest:

• In the event that you need to cancel your reservation, please notify us by email or phone as soon as possible.
• If you cancel your reservation more than 48 hours before the scheduled tour date, you will receive a full refund.
• If you cancel your reservation between 24 and 48 hours before the scheduled tour date, you will be charged 50% of the tour price.
• If you cancel your reservation less than 24 hours before the scheduled tour date or fail to show up, you will be charged the full tour price.

Cancellation by The Elephant Sanctuary:

• In the unlikely event that The Elephant Sanctuary needs to cancel a tour for any reason, you will receive a full refund or the option to reschedule for another date.
• The Elephant Sanctuary reserves the right to alter or cancel a tour due to unforeseeable circumstances such as extreme weather conditions, natural disasters, or government travel advisories.

Refunds

Refunds are available according to the following schedule:

• Cancellations made 48 hours or more before the scheduled activity date: Full refund
• Cancellations made between 24 and 48 hours before the scheduled activity date: 50% refund
• Cancellations made less than 24 hours before the scheduled activity date: No refund

Refunds will be made to the original payment method and may take several business days to appear, depending on the payment processor’s policies. In the unlikely event that we have to cancel a tour, a full refund will be issued to the customer.

Insurance

While we provide insurance for our customers, it is strongly recommended that they have their own insurance coverage as well. The insurance provided by the sanctuary may have limitations or exclusions, and having additional insurance can provide extra protection in case of unexpected events or emergencies.

Entire Agreement

The Entire Agreement section of a website’s terms and conditions is typically a clause stating that the terms and conditions presented on the website represent the entire agreement between the website operator and the website user, and that any previous agreements or understandings are superseded by these terms and conditions. It is intended to ensure that there is no confusion or dispute about the terms and conditions governing the use of the website, and that all parties understand their rights and obligations. It may also include language indicating that any changes to the terms and conditions will be communicated to the user through the website or other means.